Last month, Soochna Seva inaugurated the ‘Nagrik Samwad & Sahayata Kendra’ (NSSK) in Tehri Gharwal, Uttarakhand, in collaboration with the district administration. The Chief Development Officer (CDO), Ashish Bhatgain, was very keen to have a system where grievance from ground can be heard by the concerned department and be redressed in minimum time. The main idea was to lessen the efforts of beneficiaries coming all the way to New Tehri to register a grievance related to any civic issues. Nagrik Samwad & Sahayata Kendra is a platform where citizens can submit their grievances through a phone call.
Citizens of Tehri Gharwal district can simply dial 8130313910 and speak to a Soochna Sevak to register their grievances pertaining to any government departments or entitlement/service delivery.
The NSSK centre shall be considered an extension outlet of the administration to collect grievances related to public schemes or entitlements, and share it with on-ground authorities of the government departments concerned to propel the application process, thus ensuring quick relief and support to the beneficiaries. The Soochna Seva team shall be continuously in touch with the departments for the follow up and final redressing of the grievances and informing the same to the concerned citizens.
A pilot shall be conducted for four months (September to December 2017) to test the impact and challenges before scaling up. For this pilot, Soochna Seva Kendra in five blocks of Uttarakhand — Chamba, Narender Nagar, Pratap Nagar, Thauldar and Jhakhanidar — will co-work as NSSK or grievance collection points to forward the same to the headquarters in New Tehri.
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